Business Analyst II

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Job Description

Position Summary:

Business Analyst II will be responsible for managing the Document Control System, providing support to the company's Enterprise Resource Planning (ERP) system (QAD), including documentation, training for end-users, troubleshooting issues that arise, testing of new vendor builds, and coordination of facility migrations into these systems.
Key Activities:
  • Manages and maintains document control system, including document design, revision, retention, distribution and managing end user needs and expectations with the system.
  • Manages internal and 3rd party IS tickets for system issues, inquires, and modifications.
  • Collaborates in the planning, design, development, and deployment of new applications, enhancements to existing applications, and leads assigned projects.
  • Performs and leads key users in development, testing and validations when changes to the system have been made.
  • Assists users in resolving problems and answers questions with minimal supervision.
  • Troubleshoots and resolves any ERP related software, user access or other problems.
  • Provides orientation and training to end users for all ERP systems modules.
  • Maintains ongoing accuracy and usability of the system user support documentation (user guides/troubleshooting guides)
  • Assists and supports end users in identifying and implementing methods, which could help to increase security, efficiency and effectiveness of the application.
  • Develops company reports to meet the requirements of company management.
  • Ensures data integrity, mines data information and analyzes it for trends and other needs.
  • Assists where needed to maintain the organization and flow of information between departments.
Required Qualification:
  • 2 to 4 years more of experience in the field
  • Knowledge of database concepts, practices, procedures, structures and systems
  • Knowledge of ERP systems, QAD preferred
  • Advanced proficiency in Microsoft Office – Word, Excel, PowerPoint and Access
  • Business-orientation towards problem solving with the ability to implement and have the independent discretion on important IT issues
  • Excellent analytical, mathematical, and creative problem-solving skills.
  • Excellent written and oral communication skills.
  • Excellent listening and interpersonal skills.
  • Logical and efficient with keen attention to detail.
  • Ability to conduct research into systems issues and products as required.
  • Ability to communicate ideas in both technical and user-friendly language.

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Posted: Jul 14, 2020

Type: Full Time

Category: System Analysis